Our Commitment to Your Privacy
Citrus Aid Cancer Foundation does not sell, rent, or trade your personal information. We collect only what we need to help patients, process gifts, and answer your questions.
Citrus Aid Cancer Foundation (“Citrus Aid,” “we,” “us”) is a 501(c)(3) nonprofit organization located at 522 N. Lecanto Highway, Lecanto, FL 34461. This Privacy Policy explains how we collect, use, and protect information when you visit citrusaid.org, apply for assistance, donate, or contact us.
By using this website, you agree to the practices described here. If you have questions, please see the Contact Us section at the end of this page.
Information We Collect
We collect information you choose to give us through our online forms, plus limited technical information collected automatically when you visit.
| Where | What we collect |
|---|---|
| Assistance application | Name, home address, phone number, gender, date of birth, marital status, household size, whether there are minor children, insurance status and type, cancer diagnosis and diagnosis date, treatment status, oncologist, type of help requested, sources and amount of monthly income, and assistance from other organizations |
| Donation form | Name, email address, and gift amount. Payment details are entered directly with our payment processor, PayPal. |
| Contact form | Name, email address, phone number, and your message |
| Automatically | IP address, browser and device type, pages visited, referring website, and date and time of visit, collected through server logs and cookies |
If you apply on behalf of someone else (for example, as a spouse, parent, or friend), please make sure the patient knows you are sharing their information with us.
We do not see or store your full credit card or bank account number. Those details are handled securely by PayPal under PayPal’s Privacy Statement.
How We Use and Share Information
We use your information only to run our programs and operate this website.
- Assistance applications: to review eligibility, have a case worker contact you, provide help with bills, fuel, and emotional support, and keep records of assistance given.
- Donations: to process your gift, send a receipt and tax acknowledgment, and thank you. We may occasionally send updates about our work; you can opt out at any time.
- Contact messages: to respond to your question or request.
- Technical information: to keep the site secure, fix problems, and understand which pages are most helpful.
We share information only in these limited cases:
- Service providers who help us operate, such as our website host, PayPal for payments, and email services. They may use your information only to perform services for us.
- Assistance partners such as landlords, utility companies, or fuel vendors, but only the details needed to pay a bill on your behalf.
- Medical providers, only to verify diagnosis or treatment status as authorized in the General Release you agree to when applying.
- Legal requirements, when required by law, subpoena, or to protect the safety of any person.
We will never publish a patient’s name, story, or photo without written permission.
Health and Financial Information, Security, and Retention
We treat diagnosis, treatment, and income details as confidential and limit access to the staff and volunteers who process applications.
Citrus Aid is not a healthcare provider or health plan, so the federal HIPAA law does not apply to us. We still handle your health information with the same care: we use it only to decide and provide assistance, and we never share it for marketing.
How we protect information
- All pages on this site use an encrypted (HTTPS/SSL) connection.
- Access to application and donor records is limited to authorized staff and volunteers.
- Form submissions are stored securely and removed from the website once they have been transferred to our case records.
- Payments are processed by PayPal and never stored on our website.
No website or electronic system is completely secure. If a breach affecting your personal information ever occurs, we will notify you as required by the Florida Information Protection Act (Section 501.171, Florida Statutes).
How long we keep information
We keep application records as long as needed to provide assistance and meet recordkeeping and audit requirements, then securely delete them. Donation records are kept as required for tax and accounting purposes. Contact form messages are deleted once your request is resolved.
Cookies and Third-Party Services
We use a small number of cookies to keep the site and forms working and to understand how visitors use the site. You can block or delete cookies in your browser settings; the site will still work, though some forms may need you to re-enter information.
This site may connect to these outside services, each with its own privacy policy:
- PayPal for processing donations
- Google Analytics for anonymous visitor statistics, if enabled. You can opt out with the Google Analytics Opt-out Browser Add-on.
- Facebook, when you follow our link to our Facebook page
Links to other websites, including community cancer resources, are provided for convenience. We are not responsible for the privacy practices of those sites.
Children’s Privacy
This website is not directed to children under 13, and we do not knowingly collect information from them online. An application may list that a household includes minor children, but we do not collect children’s names or details through this site.
Your Choices
You may ask us to:
- See the personal information we hold about you
- Correct information that is wrong or out of date
- Delete your information, unless we must keep it for legal or accounting reasons
- Stop sending you donor updates or other mail and email
To make a request, contact us using the information below. We will respond within 30 days.
Changes to This Policy
We may update this policy from time to time. The “Last updated” date at the top shows when it was last changed.
Contact Us
Citrus Aid Cancer Foundation 522 N. Lecanto Highway Lecanto, FL 34461
You may also reach us through our Contact page.